Privacy Policy

This Privacy Policy describes how Pros On Point Services LLC collects, uses, and shares personal information of users of our website and customers of our services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about users of our website and customers, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, and payment information.
  • RV Information: Details about your RV, including make, model, year, and service history.
  • Usage Data: Information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior on our website.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you fill out forms on our website, request a quote, schedule a service, or communicate with us via phone or email.
  • Automatically: Through the use of cookies and other tracking technologies when you visit our website.
  • From Third Parties: We may receive information from third-party service providers, such as payment processors and marketing platforms.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To provide RV repair, inspection, fabrication, and other services you request.
  • Communication: To communicate with you about your appointments, service updates, and promotional offers.
  • Improving Our Website: To analyze website usage and improve the content and functionality of our website.
  • Marketing: To send you newsletters, promotional materials, and other information about our services that may be of interest to you. You can opt-out of receiving these communications at any time.
  • Legal Compliance: To comply with legal obligations and respond to legal requests.

4. How We Share Your Information

We may share your information with the following categories of recipients:

  • Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Partners: We may share information with business partners to offer you products or services that may be of interest to you.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

  • Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its features.
  • Analytics Cookies: These cookies allow us to analyze website usage and improve its performance.
  • Marketing Cookies: These cookies are used to track your browsing behavior and deliver targeted advertising.

You can control cookies through your browser settings and opt-out of certain tracking technologies.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect sensitive information transmitted online.
  • Secure Storage: We store your personal information on secure servers and in secure facilities.
  • Access Controls: We restrict access to your personal information to authorized personnel only.

However, no method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website after the effective date constitutes your acceptance of the revised Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Phone: 309-657-6929
  • Email: prosonpointservices@gmail.com

Thank you for trusting Pros On Point Services LLC with your personal information.